FAQ

How do I place an order?

Shopping on TwinsFaja.com is easy! Once you have found the product you want to buy, just follow the steps below:

Click on ADD TO CART to add this product to your cart
Click on Cart in the top right corner
Click on CHECKOUT

>> Enter your shipping/billing information, ensuring your address is complete and accurate

>> Choose your preferred Payment Method

>> Click on CONFIRM ORDER to complete your order.

Once your order is placed, we will either automatically confirm it, or we will call you for confirmation in case we need more details. (Please note that this confirmation is a mandatory step before we ship your order)

You can check the status of your order anytime by logging into your account and going to My order section and clicking on see details

Need help placing an order? Call our Order Line – 07000211211. Operating Hours: Mon-Fri, 8am – 5pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Why am I having trouble adding products in the shopping cart?

If you are having trouble adding products to your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out.

Need help placing an order? Call our Order Line – 07000211211.. Operating Hours: Mon-Fri, 8am – 5pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

Will all of the items in my order arrive in a single package?

If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

What is buyer protection?

We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase.

What is the estimated delivery time?

TwinsFaja delivers products to customers all over Nigeria. Lagos 2-5, Abuja 3-8 & other states 4-9 days

Who will deliver my order?

Your order may be delivered by KOS, by other courier companies, or by the seller or the Vendor’s agents, depending on whether the item was sold by TwinsFaja or a third-party seller and on the delivery method chosen by a third-party seller. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

My order is shipped. How can I track it?

To track your order, Click Here or visit: https://twinsfaja.com/track-your-order

How can I find the right product on TwinsFaja?

You can start by visiting the homepage and clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category.

If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.

Are there any hidden costs or charges if I order from TwinsFaja?

There are no hidden costs or charges when you order from Twinsfaja.com. All costs are 100% visible at the end of the checkout process.

Why do I have to provide my email address to register?

Your e-mail address helps us to inform you in good time about your order. It also serves as a username and allows you to log in to your account.

Online Shopping on Twinsfaja.com

TwinsFaja is Nigeria’s Top 10 biggest SupperMarket & Online Shopping Mall in Lagos. We pride ourselves in having everything you could possibly need for life and living at the best prices than anywhere else. Our access to Original Equipment Manufacturers and premium sellers gives you a wide range of products at very low prices.

Some of our popular categories include home and kitchen, Building and construction materials, Oil & Gas, Fashion, Baby Apparel & Accessories,Health & Beauty, Groceries and a whole lot more from premium brands. Some of our other categories include Food and drinks, automotive and industrial, books, musical equipment, babies and kids items, sports and fitness and so on. Enjoy free shipping rates for certain products and with the bulk purchase option, you can enjoy low shipping rates, discounted prices and flexible payment. When you shop on our platform, you can pay with your debit card, which is a convenient and secured payment solution.

Enjoy Amazing deals and discounts
Are you looking for an amazing online shopping experience? TwinsFaja is the right place to be. Our easy platform makes online shopping for any products easy and fun. Shop for anything you need from women’s fashion, Men’s fashion, kid’s fashion to baby clothes and get the latest fashion from ABE, Anself, Aomei, Biden, Cagarny, Code Wear, Flangesio, and other well-known brands.

Get All products Online
Shop via TwinsFaja today and get all your groceries from our supermarket which is filled with the best goods. Browse through our website today and get original appliances for your home from a huge collection which includes washing machines, fridges, air conditioners, blenders, fryers, rice cookers, toasters, and a lot more.

Select Authentic Beauty Products Today
We offers you the best beauty products including top perfumes, beauty and personal care, health and beauty, and cosmetics can be found at our online store. Discover our baby shop for all baby essentials from food and diapers to toys and educational games. There are endless categories and subcategories of products available to help you find your preferred items. TwinsFaja Global catalog is filled with products that are shipped from overseas and will be shipped to your doorstep, wherever you are.