Return Policy
Return Policy
Thank you for shopping
with us! We want you to be completely satisfied with your purchase. If you are
not entirely happy with your order, we're here to help. Please read our return
policy below:
1. Return
Eligibility
To be eligible for a
return, the item must meet the following conditions:
- The item must be unused, undamaged, and in
its original packaging.
- The item must be returned within 30
days of receiving your order.
- A valid proof of purchase (order number or
receipt) must be provided.
Non-returnable
items: Certain products, such
as [list specific non-returnable items, like personalized or final sale
products], are not eligible for return.
2. How to Return an
Item
To start a return,
please contact us at twinsfajalimited@gmail.com
or +2347000211211. Provide your order number and the reason for the return. We will guide
you through the return process and provide you with a return authorization
number (if applicable).
3. Return Shipping
- You will be responsible for the shipping
costs associated with returning the item, unless the return is due to a
defect or error on our part.
- We recommend using a trackable shipping
service or purchasing shipping insurance for returns. We cannot guarantee
that we will receive your returned item.
4. Refunds and
Processing
- Once your returned item is received and
inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed
to the original payment method within 5-10 business days.
- Shipping costs are non-refundable.
5. Exchanges
If you would like to
exchange an item for a different size or color, please contact us to initiate
the exchange process. Exchange eligibility follows the same conditions as our
return policy.
6. Defective or
Damaged Items
If you receive a
defective or damaged item, please contact us immediately at twinsfajalimited@gmail.com with
your order number and photos of the defect or damage. We will resolve the issue
by offering a replacement or refund at no additional cost to you.
7. Contact Us
If you have any
questions or concerns regarding our return policy, feel free to reach out to us
at:
- Email: twinsfajalimited@gmail.com
- Phone: +2347000211211
- Office Address: Abaranje, Ikotun, Lagos
Nigeria.
We value your
satisfaction and are here to help!
Thank you for choosing
Twinsfaja Nigeria Limited.
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